Please follow these rules
For everyone’s safety and comfort:
- Please wear a face mask
- No smoking
- No photography or audio recording
- Emergency cases are treated first
Steps during your visit
- Fill in the questionnaire and have your temperature checked
- Wait until your name is called
- See the doctor
- Return to reception and wait until your name is called again
- Pay for your visit
- If you receive a prescription, take it to the pharmacy on floor 1
Documents needed at reception
Residents of Japan
Health insurance card or My Number card
Visitors to Japan
Passport
(Short‑stay visitors are not covered by Japan’s public health insurance)
Payment
Accepted
Japanese yen (cash) or JCB credit card
Not accepted
Other currencies, foreign credit cards, or cashless payment methods
Need help?
If you need language support or medical services we do not provide, the following services may be helpful:
Himawari (language support and clinic referrals)
03‑5285‑8181 (9:00–20:00)
Japan visitor hotline (24 hours)
050‑3816‑2787
Emergency
Ambulance / fire: 119
Police: 110
Non‑urgent medical advice (Tokyo)
#7119
Pharmacies and prescriptions
Prescriptions can be filled at this clinic or at an external pharmacy.
Over‑the‑counter medicines are sold at drugstores, but ingredients and strength may differ from those in your home country.
Anonymous feedback
This short form is optional and anonymous.
Your feedback helps us improve the experience for future patients.